Terms and Conditions

Covid 19

We are currently shipping orders as normal however due to the Coronavirus pandemic delivery times in some areas may be subject to minor delays due to courier companies having reduced staff due to illness and quarantine. We remain committed to getting your order to you as soon as possible.

During this difficult time, by placing an order, you agree that:-

1. Deliveries may take additional time to arrive and shall not be refunded if late.
2. Next Working Day deliveries in some areas may take 1-2 days to arrive and shall not be refunded if late.

Next Working Day orders placed and paid BEFORE 4:30PM Monday to Friday will still ship on a Fedex Next Working Day Service subject to stock availability and the terms below.

Definitions

The "Buyer" means the customer who accepts a quotation of the Seller or whose order for the Goods is accepted by the Seller. The "Seller" means Nimbus Designs Ltd Trading As TVCables.

"Conditions" means the conditions of sale set out in this document and any special and/or additional conditions agreed in writing by the Seller.

"Good" or "Goods" means the goods (including any instalment of goods or any parts for them) which the Seller is to supply in accordance with these Conditions.

"Writing" includes facsimile transmission, email and other comparable means of communication. "Working Days" means Monday to Friday inclusive, excluding Saturday, Sunday and Bank Holidays on whichever day they fall.

"including" and "in particular" shall be construed as not limiting any general words or expressions in conjunction with which either of those expressions is used.

Conditions

These conditions shall apply to all contracts for sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions including any which the Buyer may purport to apply under any purchase order, confirmation of order or any such similar document. Where the Seller has agreed to provide the Buyer with system design, installation or other consultancy services, then the provision of such services shall be governed by the Seller's separate Conditions for the Provision of Services, a copy of which shall be supplied to the Buyer. No variation or addition to these Conditions shall be effective unless agreed in Writing by the Seller. The Seller's employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing and in entering into the contract the Buyer acknowledges that it does not rely on any such representations which are not so confirmed. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller and without any prior notification. The views and opinions expressed in any sales literature or on the Seller's web-site are the views of the contributors and should not be taken necessarily as fact. No contract for the sale of Goods shall arise until the Seller despatches the Goods, the Seller shall inform the Buyer by email when the goods have been despatched. Acceptance of delivery of Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Conditions. Nothing in these Conditions shall effect the statutory rights of any consumer.

Prices

The price shall be that on the Seller's current list price or as otherwise agreed in writing by the Seller and the Buyer should confirm prices (including any promotional prices and special offers) at the time of ordering. All special offers are strictly subject to availability. The Seller reserves the right to revise prices prior to dispatch of Goods to reflect any indirect or direct increase in costs to the Seller but if the price has been paid in full prior to dispatch no price revision may take place without the prior written agreement of the Buyer.

The prices of goods are shown inclusive of VAT and charges for packing, postage and carriage shall be paid in addition. Shipping and Handling charges are displayed excluding VAT. A confirmation of order at a price is subject to change, but we will always notify the buyer of any deviation from the confirmation of order prior to taking monies. Where money transfer is by automatic electronic means we reserve the right to cancel the order and refund all monies paid. From time to time we shall modify the prices charged on our website and current catalogue. Web site pricing may differ to sales literature pricing.

Payment

Payment must be made in full before despatch of any Goods. Payment may be made by most popular credit and debit cards, Paypal, Cheque, Postal Order BACS transfer. Full details of payment methods accepted can be found by clicking the payment link found on the bottom of every web page. Payments made by cheque shall be subject to a 5 day clearance period starting from the day the cheque is paid into the Sellers bank account. Time for payment shall be of the essence and any failure to pay shall entitle the Seller at his option to treat the contract as repudiated by the Buyer, to delay delivery until paid or appropriate any payment made by the Buyer to such of the Goods as the Seller may think fit notwithstanding any purported appropriation by the Buyer (without prejudice to any other remedy that the Seller may have). Receipts for payment are automatically emailed.

Delivery & Shipping

Our UK STANDARD delivery method is the cheapest selectable on the website for the weight of the order, all other delivery methods are EXPRESS delivery additional services, these are provided under a separate contract and a non-refundable once started.

All delivery times quoted are estimated times, whilst every reasonable effort shall be made to keep to any estimated delivery date, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date.

The Goods may be delivered by the Seller in advance of the quoted delivery date upon giving reasonable notice to the Buyer. We aim to despatch express delivery orders placed before 1PM the same day, orders with free delivery may take longer to dispatch but shall be dispatched to meet the estimated delivery time. Orders placed after this time shall be despatched the following working day. Where an item shows a lead time dispatch will take place after that lead time.

Notification of delivery may be made by telephone call/message, email, fax or by post on the due date. A carrier's first attempt to deliver shall be considered as the delivery date and unless otherwise agreed in writing by the Seller all deliveries can take place up until 6 pm.

Unless otherwise agreed the Seller may deliver by instalments and in such case each instalment shall be treated as a separate contract and any delay, default or non-delivery in respect of any instalment by the Seller shall not entitle the Buyer to cancel the remainder of the contract.

Failure by the Buyer to pay for any instalments or delivery when due shall entitle the Seller to withhold any further deliveries and the Buyer shall be liable for any costs incurred by the Seller relating to such Goods.

Delivery of the Goods shall be made to the Buyer's address and the Buyer shall make arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer's reasonable control) then, without prejudice to any other right or remedy available to the Seller, the Seller may:

i) Store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or

ii) Sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the contract or charge the Buyer for any shortfall below the price of the contract.

The method of dispatch for all orders shall be at the Seller's discretion. Where a particular delivery service has been paid for the Seller shall make every effort to use that service, however in order to ensure that all orders are correctly insured the Seller reserves the right to change the delivery service to an equivalent or better service with greater insurance cover.

Tracked, First Class, Second Class, Special Delivery, Airmail Small Packets and Standard Parcels services are Royal Mail services. For estimated delivery times please refer to the Royal Mail website at www.royalmail.com. Please note these are estimates from the Royal Mail and not guaranteed delivery times. Once dispatched an item cannot be re-directed to a different address.

Special Delivery is a UK timed service that should be delivered before 1PM on the next working day after an order is dispatched, to most UK mainland destinations*. Special Delivery orders dispatched on a Friday are not timed to be delivered until the next working day which would normally be Monday (except Bank Holidays), however it is possible the item might be delivered on a Saturday. *Check www.royalmail.com for the delivery time to a particular destination.

If the Buyer does not make them self available to receive a Royal Mail delivery the item shall be held at the Buyers local sorting office. It is the responsibility of the Buyer to ascertain if the package is at the depot and to collect the package from the Depot. The Royal Mail may leave a card indicating they have tried to deliver but they do not always. Packages not collected shall be returned to the Seller, in this case the Buyer will be liable to pay the delivery charge again if they still require the goods, else the cost of the items will be refunded minus any express delivery, handling and re-stocking charges if applicable.

Occasionally an Item may be lost or delayed in the Royal Mail system, all goods dispatched are insured against loss. The Royal Mail will not consider an item as lost until 15 working days have passed, before reporting an item lost the Buyer shall check it is not waiting at their local sorting office for collection. After 15 working days have passed the Seller shall make a claim for lost items and re-dispatch the order to the Buyer. Before the order is re-dispatched the Buyer shall be required to sign a Royal Mail disclaimer stating they did not receive the goods.

Courier deliveries are available to UK mainland and some European destinations, we use various courier companies including DPD Local, UPS or Fedex. On the day of dispatch the Buyer shall be automatically notified by email. Next working day courier services are only delivered on working days, the delivery estimate shall be the next working day after the day of dispatch. Next working day courier orders dispatched on a Friday shall be delivered on a Monday (except Bank Holidays). Saturday Courier delivery is available for orders dispatched on a Friday, if Saturday Courier delivery is selected the delivery estimate is for the next Saturday.

If the Buyer does not make them self available to receive a courier delivery, the courier shall take the package back to the local depot and re-try the delivery on the next working day. The courier should leave a card indicating they have tried to deliver a package, the couriers electronic log indicating a failed delivery attempt with a door colour shall be treated as proof of attempted delivery. After two failed delivery attempts the package shall be held at the local depot for five days for the Buyer to collect. If the Buyer fails to collect the package it shall be automatically returned to the Seller, in this case the Buyer shall be liable for the return fee of £14.50 + VAT. If the Buyer still wishes to receive the items returned by the courier they shall also be liable for the second outgoing delivery charge. If the items are no longer required by the Buyer the cost of the items shall be refunded minus the delivery fee, the courier return fee, handling and restocking fees.

Once dispatched Courier deliveries cannot be re-directed to another address without incurring a fee. The buyer shall be liable for all fees incurred due to the Buyer requesting a delivery re-direction to a different address from that originally specified as the shipping address, the fee for a courier re-direction is £11.95 + VAT. Claims for damaged items must be made within 5 working days of receipt of the goods, any claim should be made in writing with a full description.

The Seller's delivery charges and the timing of all deliveries shall be as published from time to time. Any promotional offers in respect of delivery charges shall only apply to UK mainland and Northern Ireland.

The method of dispatch for items specified with Free Delivery shall be at the Sellers discretion and shall be in accordance with the delivery terms listed above.

Ownership & Risk

The risk in Goods shall pass to the Buyer upon delivery of the Goods or upon the Goods being appropriated to the Buyer but kept at the Seller's premises at the Buyer's request. The Seller remains the owner of the Goods affected by the contract until the Seller has been paid in full in cash or cleared funds for such Goods and all other Goods agreed to be sold by the Seller to the Buyer for which payment is due. Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller's fiduciary agent and bailee and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller's property. If any payment due under these Conditions is overdue in whole or in part, the Seller may without prejudice to any of its other rights recover and/or re-sell the Goods or any of them and may enter on the Buyer's premises by its servants or agents to recover the Goods and the Buyer shall be liable for all the Seller's costs of so doing. The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all moneys owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) immediately become due and payable.

Warranties & Liabilities

Subject to the conditions set out below the Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller. The pictures shown on the website are representative of the product and may differ slightly, for example a connector shape or style may be slightly different to that shown in the picture.

The above warranty is given by the Seller subject to the following conditions:

The Seller shall be under no liability in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Buyer;

The Seller shall not be under liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller's instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Seller's written approval;

The Seller shall be under no liability under the above warranty (or any other warranty, conditions or guarantee) if the total price for the Goods has not been paid by the due date for payment;

Where the Goods are covered by manufacturer's warranties, details of which will be supplied to the Buyer on delivery of the Goods the Buyer shall only be entitled to the benefit of such warranties or guarantees as are given by the manufacturer to the Seller.

Subject as expressly provided in these conditions and except where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all warranties, conditions, or other terms implied by statute, common law or otherwise are excluded to the fullest extent permitted by the law.

Where Goods are sold to a consumer (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Buyer are not affected by these Conditions.

The Seller shall not be held responsible for any incompatibility issues or held liable to the Buyer by reason of any representation (unless fraudulent) or any implied warranty, condition, or other term or any duty at common law or under the express terms of the contract, for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer including, without limitation, losses or damages of the types listed below:-

i) loss of profit; and/or

ii) loss of anticipated savings.

iii) loss of business and/or goods; and/or

iv) loss of revenue; and/or

v) loss of contract; and/or

vi) loss of goodwill; and/or

vii) loss of use; and/or

viii) loss and/or corruption of data and/or other information; and/or

ix) downtime; and/or

x) any damage relating to the procurement by you of any substitute equipment.

The entire liability of the Seller under or in connection with the contract shall not exceed the price of the Goods, except as expressly provided in these Conditions.

WEEE & RoHS

All products sold by the seller are sourced from UK based WEEE registered suppliers and all products conform to RoHS. As a reseller of EEE we will recycle your old EEE product when purchasing a new one on a like for like basis. Please visit our WEEE page for more information by clicking here WEEE Information

Returns, Cancellations & Replacements

Under the terms of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (CCR) the Buyer has the right to cancel any contract under the cooling off period. The cooling off period is 14 calendar days from the day after receipt of the goods. Upon use of the goods the Consumer Contracts Regulations cooling off period expires. Cancellation shall be given in writing by the buyer within the cooling off period. Business to business sales are not covered by the Consumer Contracts Regulations.

If the Buyer fully cancels their contract and had selected a standard delivery service, as defined above, then the standard delivery charge shall be refunded. Contracts partially cancelled do not qualify for any delivery charge refund. If free delivery was selected and the Buyer partially cancels a contract such that the remainder of the contract no longer qualifies for free delivery then a standard delivery charge shall be deducted from any refund.

Goods returned under the terms of the Consumer Contracts Regulations should be sealed in their original packaging, unused, without damage to the packing, in re-saleable condition as new. Deductions shall be made for damaged packing to represent the diminished value of the goods, example deductions:- Blister Pack Cut Open 20% of goods value Ripped Glossy Box 20% of goods value Clear heat-shrink wrap removed 10% of goods value Upon use of the goods the Consumer Cancellation Regulations cooling off period expires.

Goods returned in compliance with the Consumer Contracts Regulations shall be subject to a refund of the original purchase price plus standard delivery cost. Express delivery charges are not refundable, if an express delivery service was chosen the cheapest standard delivery that could have been selected shall be refunded.

The Seller shall pay the refund due, within 14 days of receipt of the returned goods.

Items made or cut to customer specification may not be returned in accordance with the Consumer Contracts Regulations, eg speaker cable cut to length.

Goods returned under the Consumer Contracts Regulations cooling off period shall be returned at the expense of the Buyer, if the buyer chooses for our courier to return the goods by request, or by refusal of delivery, then a return charge of £14.50 + VAT shall be deducted from any refund.

The Buyer shall be responsible for the Goods and must take reasonable care of them until they have been received by the Seller. Please note, Royal Mail no longer allows posting of lithium batteries, if returning a battey of this type it is the customers responsibility to use a courier that allows this type of product to be carried. The Buyer shall be responsible for ensuring the Goods are adequately packaged to avoid damage and shall pay any insurance costs deemed necessary.

If a contract is cancelled under the terms of the Consumer Contracts Regulations and the Goods are not returned within 14 days of any refund issued then action shall be taken against the Buyer to recover the cost of the goods. ALL costs incurred in recovery shall be payable by the Buyer.

Goods returned which are not covered by the Consumer Contracts Regulations such as business to business transactions must be returned within 7 days and shall be subject to a re-stocking fee of at least 20%, minimum £25 + VAT. Items returned after 7 days shall not be accepted for return. Unless the Seller at its discretion decides otherwise, if the Seller agrees to accept the return of any such Goods then:

i) A Goods return number must be obtained from the Seller and be clearly shown on the returned parcels and must be returned in the original manufacturer's packaging (which shall not be defaced) complete with accessories, manuals and documentation.

ii) The Buyer shall be liable for the cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the Goods being inadequately packaged by the Buyer or through the Buyer's fault.

iii) Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with the specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 7 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the terms of the contract.

iv) Where any valid claim in respect of any of the Goods which is based on any defect in the quality or conditions of the Goods or their failure to meet specification is notified to the Seller in accordance with these conditions, the Seller shall be entitled to replace the Goods (or any part thereof) free of charge or at the Seller's sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.

If Goods received are believed to be faulty the Buyer must contact us in writing notifying us of the problem.

In the case of faulty goods the buyer has 30 days from receipt of the goods to withdraw from and cancel the contract and receive a full refund including standard delivery charge. Outside the 30 day period our standard warranty terms apply.

Goods believed to be faulty must NOT be returned without obtaining a Return Material Authorisation number (RMA) from us. In the case of faulty goods, the Seller shall reimburse the Buyer for Royal Mail Second Class return postage (non recorded), we advise a free proof of posting is obtained when returning the goods. The seller shall not reimburse any other delivery service without prior agreement and good reason.

The Seller shall not give any credit for returned Goods where the Seller deems the Goods not to be faulty unless otherwise agreed in writing by the Seller.

Any Goods in respect of which any claim of defect or damage is made by the Buyer shall be preserved by the Buyer intact together with the original packaging at the Buyer's risk and shall at the request of the Seller be:

i) Retained by the Buyer for a reasonable period to enable the Seller or its agent to inspect the Goods; or

ii) Collected from the Buyer by the Seller if the Goods are defective.

Goods not featured in the Seller's catalogue are not be subject to the normal returns policy and instructions for return should be confirmed with the Seller before returning the Goods.

Customer Service

The Seller shall make every reasonable effort to resolve or acknowledge by post, telephone or email any queries which the Buyer has made within 48 hours of receipt of any such query.

The Seller shall make every reasonable endeavour to respond to complaints within 7 working days and keep the Buyer reasonably notified of any progress thereafter.

Telephone calls made to the Seller may be recorded for training purposes.

Trademarks & Accreditation

The Seller and Buyer acknowledge the intellectual property rights of suppliers and manufacturers of the products appearing in the Seller's sales literature and on the Seller's web-site.

Where Goods have been manufactured and supplied under an IS09000 approval this is indicated in the product manufacturer literature text.

Force Majeure

The Seller shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing or any failure to perform any of the Seller's obligations in respect of the Goods, if the delay or failure was due to any cause beyond the Seller's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller's reasonable control: i) act of God, explosion, flood, tempest, fire or accident;

ii) war, threat of war, sabotage, insurrection, civil disturbance or requisition;

iii) acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;

iv) import or export regulations or embargoes;

v) strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);

vi) difficulty in obtaining materials, labour or machinery; and

vii) power failure or breakdown in machinery.

viii) inclement weather

General Terms

The Seller's failure to insist upon strict performance of any provision of these Conditions shall not be deemed a waiver of its rights or remedies in respect of any present or future default of the Buyer in performance or compliance with any of these Conditions.

Any notice required or permitted to be given by either party to the other under these Conditions shall be in Writing addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving notice.

Notice shall be delivered personally or sent by first class prepaid recorded delivery of by registered post (airmail if overseas) or by facsimile transmission and shall be deemed to be given in the case of delivery personally on delivery and in the case of posting (in the absence of evidence of earlier receipt) 48 hours after posting (six days if sent by airmail) and in the case of facsimile transmission on completion of the transmission provided that the sender shall have received printed confirmation of transmission.

If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provision of these Conditions and the remainder of the provision in question shall not be affected.

In the event of a dispute between the Buyer and the Seller, should the Seller in writing require, the Buyer agrees to submit to the jurisdiction in accordance with the Arbitration Act 1996 for the time being in force as a legally binding alternative to court action.

The contract shall be governed by the laws of England and the Buyer agrees to submit to the non-exclusive jurisdiction of the English courts.