Privacy, GDPR & Cookie Policy

Privacy, GDPR & Security

Nimbus Designs Ltd is committed to preserving your privacy and protecting your personal information. We collect personal information via our websites or via telephone so that we can process, ship and deliver your order, in accordance with the General Data Protection Regulations (GDPR), we are committed to protecting any information you provide to us. The information you provide is only used to process and deliver your order.

Information we collect

For us to process your order we collect the following information.

• First name or initial and last name for billing address.
• First name or initial and last name for shipping address if different from billing.
• Billing address: House name/number road name, town, county and postcode
• Shipping address: If different from billing house name/number road name, town, county and postcode.
• Phone number
• Email address.
• IP Address.
• Device type, Desktop PC, Tablet or Mobile
• Pages visited on our sites
• How you were referred to us
• Username created if an account is created
• Password created if an account is created
• Payment method and transaction number
• Your marketing preference

If you make a telephone payment or place a telephone order we also collect your credit or debit card number, card expiry date and CVV 3 digit code. When you provide this payment information we do not store it, it used at the time to process the payment via our payment processor.

How we collect information

Information is provided directly from customer input into our websites or via telephone orders. If customers use Paypal express the customer information is still supplied from the customer via the Paypal platform. Technical data such as IP address, referrer and pages visited are logged using automated processes and cookies.

Time Information is held

Information will be held for a minimum of 6 years to cover warranty and UK company financial record laws, after this time data will be archived. The information will only be removed from the archive when a customer requests deletion.

When customers place orders and create an account which can be re-used, the data in the account will be held until the customer requests deletion.

Where information is stored

Information is stored in a database on our servers, our servers owned by a GDPR compliant company and ONLY Nimbus Designs staff have access to any information held on the server. Information is also stored in the email copy of a customer order, these are stored and archived on the Google GMAIL GDPR compliant system. Only Nimbus Designs staff have access to these accounts. Emails are also stored on office PCs only accessible by Nimbus Designs staff. Paper copies of orders with customer details are printed for order processing. These are held for 30 days before being cross cut shred and recycled.

Requesting Information Deletion

You can request to have your information deleting by emailing gdprdelete@tvcables.co.uk, requests will only be processed as per the information retention timescales listed on this page. If you enter information into our system but don't complete an order the retention timescales above will not apply.

Who we share information with

Information is only shared with companies required to process and deliver your order.

We share the following information with Worldpay and Paypal so that they can process your card payment on our behalf:-

• The total cost of your order.
• Billing name
• Billing address
• Telephone number
• Email address

We may ask our suppliers to ship some orders, these companies are all GDPR compliant. The information we share with them is limited to:-

• The items you ordered
• Shipping method
• Shipping address
• Shipping contact name
• Telephone number for delivery company use.
• We do not share your email address with them.

Shipping information is also shared with the following GDPR compliant companies for order shipping and shipping label printing. The information we share with them is limited to:-

• Shipping address
• Shipping contact name
• Telephone number for delivery company use
• Email address, used where companies provide a delivery slot ETA

Companies who we share shipping data with:-

• Royal Mail
• DPD Local
• DPD
• UPS
• DHL
• Fedex

We may also share with other GDPR complaint shipping companies from time to time.

Data Security

We have appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees and other companies that we need to share data with to process your order. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Legal requests

Your data will be shared if required to do so by law or if we receive a valid legal request by the police or a government department investigating an illegal activity.

Marketing

We send infrequent marketing emails, discount codes and special offers, in order to receive these emails you must opt in to our newsletter subscription. You can select the option when creating an account or we can add you if you contact us requesting it. The default setting is for no marketing contact and you must opt in. If you opt in and change your mind you can request to stop receiving marketing emails by contacting us.

We do not supply information to third party marketing companies.

Your Rights

You may request a subject access request to see what information we hold on you by contacting us.

You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to store it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: 1 if you want us to establish the data's accuracy; 2 where our use of the data is unlawful but you do not want us to erase it; 3 where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or 4 you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Cookies

When you browse websites on the internet, most sites store tiny text files called cookies on your computer, these help track your use of the website and to personalise the website for you. These cookies can be stored on your computer so that if you return to a website, that website server can recall the information from the cookies stored on your computer to tailor your experience of the site.

At TVCables we also use cookies as it essential in processing your order and to help you shop on our website more effectively and to place online orders - we do not store personally identifiable information in our cookie data. We also use some carefully selected 3rd party cookies to enhance your online experience such as Google to provide anonymous tracking data and they may place cookies on your computer for use on our website too.

Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this.

Please be aware that disabling cookies on your browser will reduce your ability to shop online with us. We use cookies to process products in your basket and orders. Disabling your cookies will mean you cannot purchase through our website. This would also be a common experience of reduced functionality across many websites.

If you visit our site after visiting an affiliate website they may have stored a tracking cookie on your computer, we may use this cookie to reward an affiliate for referral. These type of cookies would be retained for 30 days but can be deleted at any time by following your browsers instructions on how to delete cookies.

Recent European Union legislation has meant that websites must provide clear information about their use of cookies to their customers, something we fully support. We want to ensure that you, as our valued customer, are fully aware of the use of cookies on our website, and we are proud of our reputation as a transparent and honest retailer that you can trust